First and foremost, we apologize for any inconvenience this may have caused. Your satisfaction is our top Priority, and we want to resolve this matter promptly.

In rare cases, the carrier will mark the package as delivered and then bring it the next day. Please allow one extra day before taking extended measures.

Please follow these steps to help us investigate the issue:

Verify Delivery Address: Double-check the shipping address provided during checkout to ensure it is accurate and up-to-date.

Check the Surroundings: Look around your property, including porches, backyards, or with neighbors, to see if the package was left in a safe spot.

Inquire with Household Members: Check with other members of your household or anyone who may have received the package on your behalf.

Contact the Carrier: If you are unable to locate the package after thoroughly searching, reach out to the carrier directly using the provided tracking number. They may have additional details regarding the delivery.

Contact Our Customer Support: If the issue persists, or you still cannot locate the package, please contact our customer support team immediately at support@dopeslimes.com. We will initiate a thorough investigation to assist you.